No delivery will be made until payment is received, and all shipping and address details are clear and unequivocal.
Damage to Products
Orders damaged during shipping should be sent back to New Zealand Birds within 7 days of receiving them. They will be replaced and postage refunded.
Both New Zealand Antique Prints & Rare Books and the NZ Birds' Store offer secure payment transactions through Paypal.
Within New Zealand a personal cheque or a direct bank credit are also acceptable methods of payment.
GST may apply to transactions within New Zealand.
Returns - Refund
Items purchased may be returned within 7 days of receiving them. Postage will not be refunded, unless damage was incurred during shipping.
Please make sure that the goods are returned unused, resaleable or in the condition they were received.
We can ship to virtually any address in the world. We ship our products within 3 business days following the receipt of payment.
All our products are shipped from New Zealand via New Zealand Post, the largest and a most reputable New Zealand postal carrier. Items are individually packaged using appropriate materials to best protect your purchase.
Shipping charges include postage ( *** economy air freight *** ) and packaging.
Overseas delivery time using economy air freight.
(These are approximate times only.)
Australia: 6-12 working days
South Pacific: 15-25 working days
North America and East Asia: 10-25 working days
UK/Europe: 14-25 working days
Rest of World: 15-25 working days
New Zealand: standard post approximately 2 days to deliver.
Please email us with any specific shipping requirements you may have.
» A mailing address different from that provided through Pay Pal,
» Delivery by a specific date
» OR other requirements you may have.
We will let you know whether or not we are able to meet your special requirements.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges in the country of destination must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Additionally, when ordering from New Zealand Birds you are considered as the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.